Help centre
Ask us anything.
Send us a message and we will reply by email. Most questions are already answered below.
Prefer email? support@safelyn.app
FAQ
Questions we get most often.
How does the free trial work?
You get 3 days of Premium at no cost. If you cancel before the trial ends, you are not charged at all.
When am I charged, and how much?
Only after the trial ends. The exact price and billing frequency are shown on the plan before you enter any card details, in your local currency.
I did not receive my login details.
They are shown on the screen right after checkout, and we email them as well. Check your spam folder first, then contact us with the email you used and we will resend them.
How do I cancel my subscription?
On our cancellation page, linked at the bottom of every page. Enter the email address you used at checkout — that is all we need. Every subscription registered under that address is cancelled immediately and we confirm by email. There is no account to sign in to. If the page cannot find a subscription under your address, we look for it by hand within 24 hours, and any payment taken before the cancellation is completed is refunded.
Do I need an account on this website?
No. This website has no accounts at all — you never sign in here. The account we create at checkout is for the app itself, and its login details are shown after checkout and emailed to you.
Which codes can the app read?
QR codes and standard barcodes, including EAN-13, Data Matrix and other common formats.
I paid but Premium is not active in the app.
Make sure you are signed in with the same email you used at checkout. If it still does not show, write to us and we will fix it.