Help centre
Ask us anything.
Send us a message and we will reply by email. Most questions are already answered below.
Prefer email? support@safelyn.app
FAQ
Questions we get most often.
How does the free trial work?
You get 3 days of Premium at no cost. If you cancel before the trial ends, you are not charged at all.
When am I charged, and how much?
Only after the trial ends. The exact price and billing frequency are shown on the plan before you enter any card details, in your local currency.
I did not receive my login details.
They are shown on the screen right after checkout, and we email them as well. Check your spam folder first, then contact us with the email you used and we will resend them.
Do I need an account to use the app?
No. You can download the app from the App Store and use the free features without an account. An account is only needed for Premium.
Which codes can the app read?
QR codes and standard barcodes, including EAN-13, Data Matrix and other common formats.
I paid but Premium is not active in the app.
Make sure you are signed in with the same email you used at checkout. If it still does not show, write to us and we will fix it.
Still stuck?
Use the form above and we will get back to you by email.