Cancellation Policy

This Cancellation Policy explains how to cancel a trial or a subscription to SCANI, operated by SUCCESS GAMES S.R.L., when the cancellation takes effect, and what happens after you cancel.

This page supplements our Terms of Service. Where this page and the Terms describe the same subject, the Terms prevail.

1. You can cancel at any time

There is no minimum term and no cancellation fee. You may cancel a trial or a subscription at any time, for any reason, without giving a reason.

The only thing that matters is when you cancel, because cancelling stops future charges rather than reversing charges that have already been made. See section 4.

2. How to cancel

The way you cancel depends on where you subscribed.

2.1 Subscriptions purchased on this website

If you started your trial or subscription through the checkout on this website, you can cancel it yourself, at any time, on our cancellation page. There is no account to sign in to, you do not have to contact us, and you do not have to give a reason.

• Open the cancellation page.
• Enter the email address you used at checkout. You may add a reason, but you do not have to.
• Press Cancel subscription. Every subscription registered under that email address is cancelled immediately, the page confirms it, and we confirm it to you by email as well.

We never ask for your card number. The email address you paid with is what identifies your subscription.

If a payment is taken between your request and the cancellation being completed, contact us using section 2.2 below and we will refund it.

If the page reports no subscription under your address, it was most likely started with a different email address: try that one, or write to us using section 2.2 below — we look for it by hand within 24 hours and confirm by email.

2.2 Cancelling by email

If you prefer, email support@safelyn.app from the email address you used at checkout and ask us to cancel. Your email address is enough for us to find the subscription — you do not need an order number.

We confirm every cancellation by email. If you do not receive a confirmation, your subscription has not been cancelled — please contact us again.

2.3 Subscriptions purchased through the Apple App Store

If you subscribed inside the app through Apple, we cannot cancel the subscription for you — Apple controls it. Cancel it in your Apple account settings:

• Open the Settings app on your device.
• Tap your name at the top, then tap Subscriptions.
• Select SCANI.
• Tap Cancel Subscription and confirm.

Apple's own cancellation, billing, and refund terms apply to those purchases.

2.4 Deleting the app is not a cancellation

Removing SCANI from your device does not cancel a subscription and does not stop billing. You must cancel through one of the methods above.

3. Cancelling a free trial

A trial converts into a paid, automatically renewing subscription unless you cancel it before the trial period ends. The exact trial length and the price that applies afterwards are shown to you at checkout, before you confirm.

To avoid being charged, cancel before the trial period ends. If you cancel during the trial, no subscription charge is made and you keep access for the remainder of the trial.

If the trial has already converted, the charge has been made and cancelling stops the next renewal rather than reversing that charge. Refunds are covered in section 5.

4. When cancellation takes effect

Cancellation applies to future billing periods. It is not retroactive.

• Your subscription stops renewing. You will not be charged again after the cancellation is processed.
• You keep access until the end of the period you already paid for. We do not cut off access on the day you cancel.
• Partial periods are not pro-rated. Cancelling in the middle of a paid period does not create a partial refund for the unused days, except where applicable law requires otherwise.

5. Cancellation and refunds are different things

Cancelling prevents future charges. It does not automatically refund a charge that has already been taken.

Refund requests for App Store purchases must be submitted to Apple and are handled under Apple's refund policies.

For purchases made on this website, contact support@safelyn.app and describe what happened. We review refund requests individually and honour the refund rights granted to you by applicable law, including any statutory right of withdrawal available to consumers in your country.

6. Cancellation by us

We may cancel or suspend a subscription if a payment fails and cannot be collected, if the subscription is used in breach of our Terms of Service, or if we discontinue the service. Where we discontinue the service, we will not charge you for periods that we no longer provide.

7. Contact us

For anything related to cancelling, write to support@safelyn.app. Please use the email address you used at checkout so we can find your subscription. You can also reach us through our Help Centre.